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Getting Started with Aireply24

In this tutorial, you will learn how to configure the Aireply24 platform to automate your Facebook Page replies using AI. By following these steps, you will transform the AI from a basic bot into a knowledgeable virtual employee.

1. Initial Setup

Before customizing the AI, you must establish a connection between the platform and your social media presence.

  1. Create an Account: Sign up on the Aireply24 website.
  2. Connect Your Page: Navigate to the dashboard and follow the prompts to connect your Facebook Page.
    • Note: You must be an Admin of the Facebook Page to authorize this connection.

Status Check: Once connected, the initial setup is complete. Send a test message (e.g., "Hello") to your Facebook Page to verify the AI is active.

2. Customizing Your AI Agent

Think of the AI as a human employee. To make it effective, you need to give it a "Job Description" and a "Company Handbook."

Navigate to Settings to access these controls:

A. System Prompts (The Job Description)

This setting defines the AI's personality and rules of engagement.

  1. Go to Settings > System Prompts > Edit.
  2. Modify the prompt to define the tone (e.g., professional, friendly, witty) and operational boundaries.

B. Business Context (The Handbook)

This setting provides the AI with the raw knowledge it needs to answer questions.

  1. Go to Settings > Business Context > Edit.
  2. Input critical details such as:
    • Company goals and mission.
    • Return/Refund policies.
    • Opening hours and location.
    • Service lists or menu items.

3. Features Overview

If you wish to customize how the AI interacts (not just what it says), you need to understand the tools available to it.

a. Messaging Features

The bot chooses the best format to respond based on the context:

  • Text Replies: Standard natural language responses.
  • Quick Replies: Text responses that include clickable multiple-choice buttons (e.g., "Yes", "No", "Book Now").
  • Media Replies: The ability to send images, videos, or documents.
  • Product Replies: Sending product details as scrollable "Carousel Cards" (best for e-commerce).

b. Operational Features (Non-Messaging)

The bot can perform background actions:

  • Create Order: Generates a structured order in the system based on customer chat.
  • Send Email: Triggers an email notification to the human admin (useful for high-priority leads).
  • Blocking: Temporarily suspends the bot (for 1 hour) for a specific user if they exhibit spammy behavior. Note: This does not block the user on Messenger, it only stops the bot from replying.

c. Dashboard Overview

  • Orders: View and download (CSV) AI-generated orders.
  • Settings: Configure System Prompts and Business Context.
  • Conversations: View logs, pause/resume the bot, or delete threads.
  • Products: Add or Import (WooCommerce) products for the bot to sell.
  • Insights: View detailed analytics and performance metrics.

4. Advanced Customization (Prompt Engineering)

Aireply24 uses Prompt Engineering to control features. You do not need to write code; you simply need to describe the logic in the System Prompt.

The bot automatically decides when to use a feature, but you can force specific behaviors by writing explicit instructions.

Example 1: Making Email Mandatory for Orders

If you want to force the bot to email you every time an order is placed, add this to your System Prompt:

...
When a customer confirms they want to proceed, create an Order.
You must immediately send an email notification to the admin containing the order details.
...

Example 2: Using Product Carousels

To ensure the bot displays images of products instead of just text descriptions:

...
If a user asks to see the collection, do not just list the names.
Use the 'Product Reply' feature to display the items as a Carousel.
...

5. Testing and Launch

  1. Save: Ensure all changes to System Prompts and Context are saved.
  2. Test: Go to Facebook Messenger and message your page as if you were a customer.
  3. Refine: If the bot answers incorrectly, adjust the Business Context or System Prompt to clarify the rules.

Your AI is now ready to manage your customer service!